Travelling can be somewhat of a dreary affair, almost like reading from a script its the same thing over and over again. You notice this the more you travel and when something hits you out of the ordinary, it really does add to your overall experience.
Having travelled with easyJet for many years, it used to be the case it was like travelling with a family. It was an atmosphere that was filled with humour and fun, and with the move to go upmarket it has been sadly lost.
Returning to British Airways has been a revolation, bringing both personal service and human touches which do add to the customer experience – this is either in Club or Economy, I travel in both and appreciate the merits of both.
This week while travelling back from Seville, I had one of those moments. It is not often I record the speech of one of the pilots before take off, but this one was an exception, and I’m sorry I didn’t catch the whole thing as it was extremely funny – here covering all the points but didn’t sound like a machine reading from a script!
So here he is – First Officer Tom Andrews livening up the troops pre-take off!